Grąžinimo politika

Last Updated: December 2025

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which customers may request a refund for purchases made on domain. It is designed to ensure transparency and fairness while providing maximum legal protection to bebenaha in accordance with applicable laws and regulations in Lithuania.

Scope and Applicability

This policy applies to all purchases made through domain. By making a purchase, you agree to the terms outlined in this Refund Policy. This policy does not affect your statutory rights as a consumer under Lithuanian law.

Definitions

  • Customer: Any individual or entity that purchases products or services from domain.
  • Refund: The return of funds to the Customer for a product or service purchased from domain.
  • Product: Any item or service offered for sale on domain.

Main Policy Content

1. Refund Eligibility

Customers may request a refund under the following circumstances:

  • The Product is defective or damaged upon receipt.
  • The Product does not match the description provided on domain.
  • The Customer has received the wrong Product.

Refund requests must be made within 14 days of receiving the Product. Requests made after this period will not be eligible for a refund.

2. Refund Process

To initiate a refund, Customers must:

  1. Contact bebenaha via email at [email protected] or by phone at +3706141448706.
  2. Provide proof of purchase, including order number and details of the issue.
  3. Return the Product in its original packaging, if applicable, to the address provided by domain.

Upon receipt and inspection of the returned Product, bebenaha will process the refund within 14 days, using the original payment method.

3. Non-Refundable Items

The following items are non-refundable:

  • Products that have been opened or used.
  • Digital products or services once accessed or downloaded.
  • Gift cards or promotional items.

User Rights and Obligations

Customers have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear information regarding the refund process.

Customers are obligated to:

  • Provide accurate information when requesting a refund.
  • Return Products in accordance with the instructions provided by domain.

Limitations and Disclaimers

bebenaha shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Products purchased from domain. This includes, but is not limited to, loss of profits, data, or other intangible losses.

This Refund Policy is subject to change at the discretion of domain. Any changes will be posted on this page with an updated effective date.

Data Protection/Security

All personal data provided by Customers during the refund process will be handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy.

Changes to Policy

bebenaha reserves the right to modify this Refund Policy at any time. Customers are encouraged to review this policy periodically for any changes. Continued use of bebenaha following the posting of changes constitutes acceptance of those changes.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: bebenaha
Phone: +3706141448706
Email: [email protected]
Address: One Lithuania Business Center, 12 Konstitucijos Avenue, Floor 10, Office 25, Vilnius, LT-09308, Lithuania.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Lithuania. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Lithuania.